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Animal Memorial Service (AMS) is a licensed pet aftercare center that I have worked with since 2015. I know it takes incredible trust to hand your pet over to me, and I know that the compassionate professionals at AMS will complete your farewell experience with dignity. Your pet is assigned a unique identification number that is electronically scanned at multiple points through the aftercare process, offering traceability and transparency. I have done the legwork and have personally toured the facility and seen how they identify and handle the pets in their care per my instructions and your wishes. Perhaps the biggest vouch I can give is that AMS is the aftercare provider that I have entrusted with handling my personal pets.
Within hours of my departure, you will receive an email from the crematorium (please check your spam folder if you do not receive the email within 6 hours). This email will include a link to a portal that is just for your family. In this portal you can review urn choices, customize urn engravings, and select any additional memorial items you desire. Additional payments, if any, will be due directly to the crematorium at time of ordering. This portal will be active for 48 hours after you receive the email. If customizations are not made when the portal closes, your urn will be a beautiful hand carved rosewood urn that will come with a separate plaque with your pet’s first name on it that you can choose to affix. I will review this information at your appointment as well. All cremains, except for those returned in the scatter tube, are in a resealable bag inside the urn, so you can transfer them out of their urn at any time with ease and dignity. If you would like to review all your urn choices before receiving your personal portal email, please click here (standard urns are included at no additional costs, all other urn costs will be paid directly to AMS in the portal).
- Direct pick up from Animal Memorial Service once you receive a phone call letting you know the urn is ready for pick up. AMS is located at 8860 Muraoka Drive in Gilroy, and the office is open for pick up on weekdays 9 am – 5 pm (closed on holidays). AMS requests that you call them before leaving your house at (408) 847-1002 to ensure a smooth pick-up experience.
- Urns can be shipped directly to your house via UPS. All urns are tracked and require a signature upon delivery. Tracking information will be emailed 24-48 hours before your urn is delivered. Rest assured, there has never been an issue that I have encountered with shipping an urn to a family (or else this would no longer be an option that I offer).
- For an additional fee in certain areas, I can deliver the urn to your doorstep. Please check if this is an option for your location with our support staff when scheduling your appointment.